In a January 2017 survey, 88% of respondents said they preferred booking hotels online to calling. Whether booking a restaurant reservation, flight, or a massage (to name a few), customers predominantly go online. The convenience of online booking is well-established, providing users with 24-7 access to business information and available timeslots. And the longer the patient goes without an appointment, the likelier they give up and find another doctor. For privacy’s sake, patients may avoid answering calls from doctors’ offices during the workday, stretching out the process even more. Patient doesn’t have their calendar in front of themĪny of these examples could result in a game of phone tag with voicemail left back and forth. ![]()
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